In this article I am going to discuss the questions you need to ask yourself if your sales are decreasing. We all go through periods throughout the year where sales are particularity high such as Christmas or holiday seasons. However, when your sales keep going down its time to investigate and make the changes necessary to remain in profit.
This is especially important when it comes to an internet business because the internet changes much faster than the offline world.
Is Your Customer Service On Top Form?
If you are not providing excellent customer service then your customer will go elsewhere. If you promise something and don't deliver then you destroy any trust that may have been there.
Customer services is one of the easiest things to change in your business. Just provide the experience that you would expect yourself.
What Are Your Delivery Times Like?
If you are delivering digital products then check that your system is set up correctly. For shipping physical products check your delivery service and make sure that they are providing the service you expect from them. If not then find someone who will.
Are You Competitively Priced?
Pricing does play a factor and people will go to the cheapest provider just for that reason. However, there are plenty of other customers who will pay what the product or service is worth. Therefore be careful about lowering your prices.
Check out your quality and what you provide and compete with the equivalent standards found by competitors.
What Are You Doing To Market Your Business?
Over time we can become complacent. Perhaps you have cut back on your marketing efforts. Your need new prospects constantly and therefore you need to put effort into marketing for today's customers.
Are Your Products Of Top Quality?
Are your products providing what you have promised? The only way to know for sure is to ask your buyers. Make sure you get feedback and use it to increase the value of your products.
Are You Actively Following Up Leads?
Are you actively taking time to develop relationships with your prospects? This can be done on autopilot if you are using email. Make sure that you follow-up and ask questions and encourage a two way interactive relationship.
Are You Providing The Solution To Current Needs In Your Market?
Peoples needs change and therefore you need to keep on top of what today's customers need from you. Sometimes it will be the same as previously but you can't assume this is the case.
By the way do you want to a sustainable income online? If so then download my brand new free eBook on how to maximize your profits by creating your own high quality products quickly: Super Fast Product Creation
Or visit My Blog for more step by step help.
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